Many of our challenges at work are due to a lack of understanding between two parties.
Sales reps lose deals because they don’t fully understand customer needs, employees resign because employers don’t understand what’s important to them and CEOs struggle to drive change because their managers don’t understand why they need a new strategy.
This break down in understanding happens due to our lack of empathy. Empathy is the ability to put yourself in someone else’s shoes.
Empathy requires us to have meaningful conversations with others. It requires us to truly listen, ask probing questions and really understand each other. All of […]